Scope:

Customer support management services consist of responding to requests coming from the AIDA community or from outside and include internal collaboration with the board and the committees.

Desirable Experience:

• Experience in MS Office software
• Knowledge of the AIDA rules, system, and community
• Familiarity with Freshdesk, prefered

Role competencies:

• Good English speaker with outstanding written and verbal communication skills
• Strong organization skills
• Great problem-solving abilities
• Attentive and can understand the needs of clients

Responsibilities:

• Answer emails and social media messages promptly in English
• Manage the Instructor renewal process 
• Notify the AIDA community about upcoming events and news
• Other administrative tasks

Schedule:  Flexible

Location: Remote (home office)

Contract value: 750 Euro/month

Interested candidates are invited to send their CV and cover letter to support@aidainternational.org before 17^th June 2023. All questions and applications will be answered after the deadline!